Refund & Exchange Policy

 

STS SPORT REFUND AND EXCHANGE POLICY

Our Refund and Exchange Policy is part of the service that we offer you, our Valued Customer.

If you are dissatisfied with an item purchased from our website, you may return it for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.

 

Goods supplied online - In accordance with the “Electronic Communications and Transactions act 25 of 2002 (“ECTA”), the customer may cancel the transaction –

·         Within 7 days after delivery for any reason

·         The customer shall bear the costs of returning the goods to us

·         The customer will be refunded excluding delivery costs.

 

General Refund & Exchange:

 

We will exchange or refund products provided that:

·         There is valid proof of purchase i.e. tax invoice or order invoice from website

·         It is in its original packaging and condition, the price ticket is attached and the product is unworn and unused

·         Within 10 business days of your original purchase date, or, if item is delivered, within 10 business days of item being delivered to the allocation you have stipulated on your purchase order.

 

 

The following additional terms and conditions apply:

Items which cannot be Refunded or Exchanged:

Due to hygiene reasons and applicable legislation, the following items will not be refunded or exchanged:

·         Swimwear, underwear bottoms, personal care products, mouthguards and all medicines.

·         Magazines, books and other media.

·         Software, CD’s and DVD’s are protected by copyright law. Unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition and packaging as sold.

·         Goods which are sold as sale items, used, repaired or damaged, where we disclosed these facts to you before you purchased the goods.

·         Gift certificates

 

  

What if the goods are unsuitable for the purpose I initially bought them for?

·         If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 10 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson.

·         Goods must be in their original condition and re-packaged in their original packaging.

·         Subject to our rights in law to charge you for use and to get the goods fit for re-stocking, a handling fee will be charged. This charge will be 10% of the purchase price.

 

Defective Goods

·         If your goods turn out to be defective within the first 6 months of being purchased, we will repair them, replace them or give you a refund. Accordingly, we reserve the right to refer returned goods for technical assessment by the manufacturer or authorized service centre prior to repairing, replacing or refunding. This does not apply to any goods which have been sold as sale items / goods on special.

·         No refunds or exchanges will be done for products that have been misused or purposely damaged.

·         There may be a courier cost to have certain products repaired. This cost is for the customer’s account.

 

Manufacturer’s Warranties

·         As with all warranties, certain conditions and exceptions apply. Please take proper note of any terms or instructions that accompany your goods.

·         Faulty electronic and digital products will be repaired, replaced or refunded subject to supplier warranties and terms and conditions provided that:

          You have used the product in accordance with the manufacturer’s terms of use and there is no evidence of structural damage or abuse;

          The original components and accessories are also returned;

          The original plug has not been tampered with.

 

How to request Exchange / Refund

·         Check that the product meets the exchange / refund criteria set out above

·         Drop us an email, WhatsApp or text message and provide us with the following info:

1.       Web order number

2.       List the item(s) you want exchanged, and the item(s) you would like to replace these with

3.       Please ensure to list the product name, colour, item size etc.

4.       Your return delivery address

 

 How to send the item back to us

·         PLEASE NOTE: The return of items to us is at your own cost

·         If you are exchanging an item, you are responsible for the return costs to us as well as the delivery of the exchanged item(s) back to yourself.

·         You must contact us first to arrange a return or exchange before sending items to us

·         Please wrap and package the product in a box or suitable material for transport by courier. It is your responsibility to ensure the goods are properly packaged to avoid damage during transport. Any damage will result in us being unable to accept your return.

 

Easy ways to send items back to us

 

·         Postnet to Postnet service.

1.       Locate the nearest Postnet store

2.       If you haven’t already, ask the Postnet store to securely package your return

3.       Return to us at Postnet Kloof

 

Postnet Kloof

Shop 29 Fields Centre,

13 Old Main Road,

Kloof, Durban, 3610

 

4.       Email or message us the tracking number so we can look out for the parcel when it arrives

 

·         Use your own courier

 

1.       Please wrap and package the product in a box or suitable material for transport by courier

2.       Use the address below

 

STS Sport

6 Leghorn Place

Pinetown

Durban

3610

 

3.       Email us the tracking number so we can look out for the parcel when it arrives

 

       

Refund / Exchange Process

·         A reminder that the return of items to us is at your own cost

·         Once the item (s) have been received by us, they will be first inspected to ensure criteria have been met and the product has not been worn or used

·         If a refund has been requested, you will only be refunded the original cost of the item (s). Courier costs will not be refunded

·         If you are exchanging, you will have to pay the return courier cost before item (s) are sent to you.

 

How will you be refunded?

You will be refunded via EFT within 5-7 working days of the product having been received by us.

 

Damaged or incorrect product delivered?

We thoroughly check all our products before shipping to ensure they are in excellent condition and agree to your order.

However, in the event of you receiving damaged or incorrect products, please contact us within 7 days of delivery, via email : -

mary@sportsperformance.co.za or mark@sportsperformance.co.za.

If the product is damaged, you may choose to replace or be refunded.

If the incorrect item has been sent, we will ensure collection of incorrect item and replacement. If that item is no longer in stock, we will refund you in full.